Appointments

Configure Appointment Details

Appointments System

How To Make An Appointment

Appointments may be made at any time the building is open, either by telephoning 01522 788250 or by calling at the surgery.  If you are a patient that has registered for SystmOnLine and you have been issued with a username and password it may be possible for you to book your own appointment (The availability of online appointments is limited and they are only available with GPs).

Appointments for routine reviews can usually be booked up to 6 weeks ahead.  A proportion of appointments are kept available for same day booking.

 

Urgent Medical Attention - When the surgery is open

There is always a doctor on call for emergencies.  Your call will be taken and a message passed on to the duty doctor.  All doctors carry a mobile telephone.  Please be prepared to give full details to the receptionist so that the doctor can be informed.  If you are using a public telephone please make sure you have enough change with you and you have details available of how we may contact you or the person you are calling about.

Urgent cases will always be seen during the next surgery.

To Speak To a Doctor or Nurse

You will be offered a telephone consultation.  You will be asked to leave your telephone number and details with the receptionists.  The doctor will call you after they have finished their surgery.  The receptionist cannot tell you what time this will be.  However, if you consider your request to be an emergency please make this known to the receptionist and it will be dealt with as promptly as possible. 

For reasons of confidentiality it is not possible for your call to be put straight through to a doctor or nurse during surgery times. 

If you feel unable to wait for advice and require emergency medical attention you should call 999.

Routine Enquiries and Test Results

If you have a routine enquiry or would like your test results please call between 11.00am and 1.00pm this will help us to provide a more efficient service to you.  The receptionists are often busy in the morning dealing with requests for appointments and visits.

Surgery Times

Doctor Sessions

Dr Bridgwood          

Monday

14:30 – 17:00

18:00 – 20:00

Tuesday

09:00 – 11:30

16:00 – 18:00

Wednesday

08:00 – 10:30

16:00 – 18:00

Thursday

08:00 – 10:30

16:00 – 18:00

Dr Hargreaves

Tuesday

08:00 – 10:30

15:00 – 17:00

Wednesday

08:00 – 10:30

Friday

08:30 – 11:00

15:00 – 17:00

 Dr Wilson      

Monday

08:30 – 11:00

15:00 – 17:00

Tuesday

08:30 – 11:00

15:00 – 17:00

Friday

08:30 – 11:00

15:00 – 17:30

Dr Monaghan

Monday

09:00 – 11:30

15:00 – 17:00

Wednesday

09:00 – 11:30

15:00 – 17:30

Thursday

09:00 – 11:30

15:00 – 17:30

Nurse Practitioner Sessions

Janet our Nurse Practitioner is able to treat our patients for minor illnesses and where appropriate she is able to prescribe.  She works on Monday, Wednesday, Thursday and Friday.  Janet also sees our diabetic patients for their review appointments. 

 

Monday

09:00 – 11:30

18:00 – 20:00

Wednesday

14:30 – 18:30

Thursday

09:00 – 13:00

Friday

09:00 – 12:00

15:30 – 18:30

Practice Nurse Sessions

The practice nurses have varying specialised skills and it is important when you book your appointment that you book with the correct nurse.  Therefore, if you do not know which nurse to ask for you may need to tell the receptionist why you need your appointment so that you can be booked appropriately.

Monday

10:00 – 12:00  Debbie W

14:00 – 19:00  Debbie W

14:00 – 16:00  Debbie C

 

Tuesday

09:00 – 12:00 Debbie W

09:00 – 12:00 Debbie C

14:00 – 16:00 Debbie W

14:00 – 17:30 Debbie C

 

Wednesday

09:00 – 12:00  Debbie W

14:00 – 17:30  Debbie W

 

Thursday

09:00 – 12:00  Debbie W

09:30 – 12:00  Debbie C

14:00 – 16:30  Debbie W

14:00 – 16:00  Debbie C

 

Friday

09:00 – 12:00  Debbie W

09:00 – 12:00  Debbie C

14:00 – 17:30  Debbie C

 

 Health Care Assistant Appointments

 Appointments with our health care assistants are pre bookable and are available every morning from 08:30 until 12:30 and Monday,Tuesday and Wednesday afternoons. Blood tests, dressings, ECG’s, weight and new patient checks are the main focus for our HCA’s, they are very experienced in the work that they do and by booking your appointments with them you are helping us to keep more appointments available with our practice nurses.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to recieve confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remeber to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Home Visits

Patients are requested, where possible, to telephone before 10:30 if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Opening Times

Please select a site