How To Make An Appointment

Appointments may be made at any time the building is open, either by telephoning 01522 788250 or by calling at the surgery.  

Appointments for routine reviews can usually be booked up to 6 weeks ahead.  A proportion of appointments are kept available for same day booking.

Alternatively - click the link on the home page and submit an online request:

Medical requests - available from 8am each day and are reviewed by Staff until we reach safe working limits

There is always a doctor on call for emergencies.  Your call will be taken and a message passed on to the duty doctor.  All doctors carry a mobile telephone.  Please be prepared to give full details to the receptionist so that the doctor can be informed.  If you are using a public telephone please make sure you have enough change with you and you have details available of how we may contact you or the person you are calling about.

Urgent cases will always be seen during the next surgery.

You will be offered a telephone consultation.  You will be asked to leave your telephone number and details with the receptionists. The receptionist cannot tell you what time this will be.  However, if you consider your request to be an emergency please make this known to the receptionist and it will be dealt with as promptly as possible. 

For reasons of confidentiality it is not possible for your call to be put straight through to a doctor or nurse during surgery times. 

If you feel unable to wait for advice and require emergency medical attention you should call 999.

If you have a routine enquiry or would like your test results please call between 11.00am and 1.00pm this will help us to provide a more efficient service to you.  The receptionists are often busy in the morning dealing with requests for appointments and visits.

Dr Bridgwood          

Dr Hargreaves

 Dr Wilson      

Dr Terrill

Debbie H our Advanced Nurse Practitioner is able to treat our patients for minor illnesses and where appropriate she is able to prescribe.  She works on Monday, Tuesday, Thursday and Friday. 

Claire is our Trainee Advanced Nurse Practitioner, she is able to treat patients for minor illnesses and where appropriate she is able to prescribe.

Debbie

Claire

The practice nurses have varying specialised skills and it is important when you book your appointment that you book with the correct nurse.  Therefore, if you do not know which nurse to ask for you may need to tell the receptionist why you need your appointment so that you can be booked appropriately.

 Health Care Assistant Appointments

Appointments with our health care assistants are pre bookable and are available every morning from 08:30 until 12:30 and Monday, Tuesday, Wednesday and Thursday afternoons. Blood tests, blood pressure checks, dressings, ECG’s, height & weight, NHS Healthchecks and new patient checks are the main focus for our HCA’s, they are very experienced in the work that they do and by booking your appointments with them you are helping us to keep more appointments available with our practice nurses.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

We have a texting service which allows you to recieve confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remeber to update your contact details with us when you change address, telephone numbers and email address.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Patients are requested, where possible, to telephone before 10:30 if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.