Repeat Prescriptions
For repeat prescriptions please call Dispensary on 01522 789307 between 11am and 1pm and 4pm and 6pm.
New Patients – Please be advised that if you are taking regular prescription medications issued by your previous surgery, you will need to make an appointment with a GP or our nurse prescriber as soon as possible after registering. This will ensure that their repeat medications will be added to the clinical system ready for issuing when their medication is next due.
Please Allow At Least 5 Working Days - This allows the doctor time to check and sign your prescription it also allows time for stock to be delivered if it needs to be ordered in. (Sometimes there are supply issues that are out of our control, we will advise you how to proceed if this is the case).
Dispensing
The Practice dispenses medication for most if its patients. However, you should be aware that if you live within 1 mile of a community pharmacy you are not eligible to register as a patient who receives medication from the dispensary. No medication can be issued without a doctor’s prescription. Repeat prescriptions may be requested by telephone, by letter, by fax, online (details of this service are available from the dispensary) or by calling at the surgery.
Telephone request can be made by calling 01522 789307. This service is available Monday to Friday apart from Public holidays and training afternoons.
The dispensary is open for collection of medications Monday – Friday 08.00 – 13.00 and 14.00 to 18.00 with the exception of Public holidays and staff training afternoons
After an appointment, it is usually possible for you to collect your medication immediately. However, it may be necessary to order special items and if this delay is inconvenient a prescription can be given for dispensing by a chemist.
When collecting your medication please show any pre-payment or exemption certificate. You, or your representative, will be required to complete and sign the declaration on the back of your prescription. We do not allow anyone under the age of 16 years to collect medication on behalf of another patient without prior permission from the doctor.
If you would like information on NHS Charges please click the link below:
You can ask the dispensary staff for information on pre payment certificates and exemption certificates.
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available at NHS Choices
Hospital Requests
When you are discharged from hospital you should normally receive 7 days’ supply of medication.
On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via a stamped addressed envelope before your supply of medication has run out.
Hospital requests for change of medication will be checked by the GP first, and if necessary your doctor will issue you with a prescription. The Practice will endeavour to issue you with your prescription on that day, but it cannot be issued until your medical details are checked by the doctor, your prescription should normally be ready by 4pm on that day, or you may be advised to attend the next day.
The doctors will review your medication, regularly, which may involve changes to your tablets, in accordance with current health Board policies. Please be reassured that this will not affect your treatment.